After a long and successful period of change guided by the growth of our business, we embarked on a new cycle. In 2020, we established that our ambition by 2030 is to transform RD into the group that most contributes to a healthy society in Brazil.

Our ambition
aligns with the purpose that has guided RD for many years:

Take care of people’s health and well-being at every moment of life. We want to go beyond the marketing of medicines. We want to promote health and prevent disease, supporting the construction of a healthier world every day. To do this, we developed a new Sustainability Strategy supported by three pillars:




To significantly impact people's health habits, it is necessary to be part of their daily lives, and this may be the greatest asset in favor of RD. After all, we have the greatest capillarity of physical stores in the country, a more efficient and diversified digital operation every day and a frequency of customer relationships higher than any institution active in the health sector. We know it is quite a challenge, but we are ready to accomplish it, and we have already begun this journey.


Taking care of people’s health and well-being is our business. To serve customers, employees and society in the best way, our activities are based on the following foundations:

We are working hard to transform the concept of pharmacy by offering not only products but also health and wellness services in our physical stores and digital channels. To do this, more than ever, we invest in technology and people development.


Browse the infographic and learn about our value generation process

2020 data

1 Inputs
2 Key activities
3 Generated impacts



The growing debate in society on the ESG (Environmental, Social and Governance) subject has driven our leaders to deeper reflections on RD’s contributions to the sectoral and global agenda for sustainable development.

Thus, we have devoted a lot of time and energy in recent years to define priorities and performance measurement criteria on topics such as energy efficiency, waste management, employee health, private social investment, among others. In addition, we have included socio-environmental criteria among the indicators that define the variable remuneration of our main leaders and we created our own management structure for Sustainability agendas.

The main link of this structure is the Sustainability Committee, which advises the Board of Directors through the proposal of agendas, deepening debates, mapping trends and other ESG demands.

In addition, it guarantees RD’s commitment to aligning its planning with the United Nations Global Compact and the Sustainable Development Goals (SDG).

The Board of Directors, in turn, guides the execution of the planning by the Executive Board and reports the results to the Shareholders’ General Meeting.

Our Board has 11 full members, of which five are independent, and 3 are women. The Board’s mission is to protect and enhance RD’s assets, contributing with guidelines that make the business sustainable and acting as a guardian of the company’s essence, culture, and interests of all stakeholders.
Led by the independent board member Marco Bonomi, it analyzes and proposes innovation in the RD business in pursuit of new activity fronts in the healthcare area.
The group responsible for executive management and the execution of strategy is elected by the Board of Directors. It comprises from 5 to 11 positions in diverse business areas. The term of office is two years, with re-election permitted. In 2021, there was a Chief Executive Officer (CEO) and vice presidents in key areas for the company’s strategy: Finance and Administrative; Health Businesses; Corporate Planning, IR and M&A; Digital Transformation; Commercial and Marketing; People, Culture and Sustainability; Store and Multichannel Op erations and Expansion.


The creation of the Sustainability Committee, as well as the Sustainability Executive Board, has been fundamental in recent years for the formalization of commitments and monitoring the implementation of multi-sector actions related to the ESG agenda.

The definitive step towards aligning business aspirations to the socio-environmental dimension was the launch, in 2021, of the strategic sustainability plan, Caminhar Juntos (Walking Together), which organizes ESG planning into pragmatic goals, to be pursued by 2030. Learn more about the plan details in the “Caminhar Juntos” tab.

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Since the creation of the company, important steps have been taken

  • From the merger of the Droga Raia and Drogasil chains, Raia Drogasil S.A is born, the largest pharmacy chain in Brazil in number of stores and revenue.
  • The magazine TODOS is launched. Sold at Drogasil, it follows the same business model as Sorria, from Droga Raia, which donates its profit to NGOs.
  • Nine sustainability guidelines have been created to guide the topic within the company.
  • The Company announces the change of its corporate brand to RD – Gente, Saúde e Bem-estar (People, Health and Well-being).
  • The Norte II (North II) strategic planning was launched, which deepened the approach to the sustainability agenda.
  • The Sustainability Committee was created, directly connected to the company's Board of Directors.
  • The Internal Volunteer Program was launched, which ended the first year engaging 6.9% of employees in social causes.
  • An executive board dedicated to dealing exclusively with the group's sustainability agenda is created.
  • RD adheres to the United Nations Global Compact and connects its sustainability strategy to the Sustainable Development Goals (SDG).
  • The RD suppliers’ assessment criteria have been revised to include sustainability attributes such as environmental certifications and waste management.
  • Adherence to the Women's Empowerment Principles (WEPs), created by UN Women.
  • Creation of the Todo Cuidado Conta (All Care Matters) Fund, which donated R$ 25 million in 2020 to fight Covid-19 in 50 hospitals around the country.
  • The Caminhar Juntos (Walking Together) plan was launched, an executive document with pragmatic ESG goals to be achieved by 2030.
  • Certification in the ISO 14001 and 45001 Standards of the Embu and Guarulhos distribution centers and the building of the Head Office.

Pacts, Commitments and Acknowledgments.

Learn more about the voluntary commitments and pacts we are signatories to.