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2021 Annual and Sustainability Report

Walking Together

Find out about the impact actions we have highlighted in our
2021 Annual and Sustainability Report

LET’S GO

Purpose and Strategy

Take close care of people’s health and well-being at each stage in life

We have combined our business strategy with our vision of sustainability

To be the first integrative health promotion platform in Brazil and the group that contributes most to a healthy society in the country



See more in the PDF
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We do this building:

Our Presence

We have reached every state in Brazil


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Almost
2,500
pharmacies in more than
450 cities
  • Droga Raia:
    1,059 pharmacies
  • Drogasil:
    1,431 pharmacies

Our vision of the future

Innovative Digital Culture

We are working towards being an omnichannel company, using our digital presence – via the marketplace and our new businesses – to be one of the most relevant players in the healthcare ecosystem.

8.7%

of sales
made through digital channels

R$2.1 billion

revenue
through digital channels

75%

of orders
delivered in up to 4 hours

100%

of pharmacies
with click & collect service
First year of marketplace with

80,000

SKUs and

329

sellers

Managing Sustainability

By 2030, walking together towards a healthier society

We have disclosed public commitments, with 35 targets to track the evolution of the company’s agenda

See our targets for 2030:

Healthier
People

Take care of the health of our employees, customers and community

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Icone cuidar dos clientes

Caring for customers

There are already

300 Sua Saúde (Your Health) spaces
21 Vitat
Spaces
Icone saude da nossa gente

Our people’s
health

We are

49,450

employees

We have included

31.3%

of our employees

with chronic diseases

in health monitoring programs.

23.5%

of the eligible population

reduced risk factors.

Icone cuidar dos clientes

Communities

more than R$ 36 million
invested in projects to promote integrative health
more than 100 projects
impacted by the alliance between RD and the Benfeitoria platform, focused on integrative health

Healthier
Business

We want to guarantee we are a diverse company, that supports the development of people and generates shared value for suppliers and business partners

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Icone Workshops

Workshops

In December 2021 we organized a workshop for our critical suppliers, More than 50%, that is 191 suppliers, participated. For 2022, we will maintain this format to reinforce supplier engagement in ESG topics.

Icone diversidades

Diversity

86%

declared that they can be who they really are at RD and have relations built on trust

13%

who participated in our 2021 Census declared that they belong to LGBTI+ groups

Gender participation in management:

26.3%

of executives (VPs and Directors) are women

42.1%

of middle managers (manager and coordinators) are women

68.5%

of operational managers are women

Certified in 2021 due to female participation in our governance

R$100,000

donated to funds to combat violence against women and girls led by the Avon Institute

Active role in combating racism, including support for generating management positions for black people

for black and mixed-race people in IT developer training employability forums

See more in the PDF
Icone negócios + saudáveis

ESG in the
Supplier chain

The company has relations with around

5,200

suppliers

We have 131 own brand suppliers

2,245 direct suppliers

2,837 indirect suppliers

100%

of 382 critical category suppliers assessed for ESG criteria

Healthier
Planet

We pay close attention to our environmental impacts, particularly in terms of climate action and waste

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Icone planeta

We emitted

49,030

tons of CO2e and will offset 70% throughout 2022.

In 2021 we acquired
credits to offset

70%

of our 2020 emissions, equivalent to

30,310

tons of CO2e

Icone reciclagem

Benchmark in the disposal of medications for a decade

We expanded
collection to
94%
dos of the municipalities in which
we operate
We more than doubled the annual
volume received, reaching
137
tons
in 2021
Icone reciclagem

Waste management

A benchmark in the disposal of medications for over a decade

With the expansion in the number of collection bins in our pharmacies, covering 94% of the municipalities in which we operate, we doubled the annual volume collected, which reached 137.2 tons in 2021. We invest in training the store staff, as well as in advising customers about the correct disposal of this kind of waste.
Additionally, in our distribution centers we have built special storage areas for this waste.

Icone negócios + saudáveis

ESG in the
Supplier chain

Management

The company maintains relations with around 5,213 suppliers, of which 2,245 are direct (products sold in the pharmacies), 131 supply RD Brands and 2,837 are indirect (supply of support services and materials, such as transportation, civil construction, consultancy etc).

Assessment

In 2020, we concluded the mapping of the most critical supplier categories in relation to social and environmental risks, as well as the first cycle of self-assessment. We arrived at 10 priority categories, which include suppliers of our private labels, distributors, cash in transit, cleaning, security, clothing, personnel transportation, building maintenance, logistics and civil construction. This scope involves 382 suppliers, that is, around 7% of our suppliers are part of this group. In 2021, we achieved 100% self-assessment of the suppliers in these critical categories.

Training Platform

We opened our training platform up to our suppliers, who were given access to programs in areas such as:

- Code of conduct
- Compliance
- Sustainability
- Diversity
- Parenthood
- Libras sign language

In this first year, 93 suppliers enrolled in training actions.

Health of
our people

The My Best Version group in our internal social network has 15,100 members – who share their experiences and the results achieved in changing habits. There was significant adhesion to the research we undertook to draft a diagnosis of the health of our employees. This now mobilizes our efforts in diverse fields of impact on well-being.

As priority metrics we defined the reduction of risk factors, the inclusion of people with chronic illnesses in healthcare programs and the reduction of sick leave due to emotional illnesses. In the first year of the program, 23.5% of the eligible employees reduced their risk factors.

Caring for
customers

Our focus on integrative health care translates into an expanded portfolio of products and services. We have 300 Sua Saúde (Your Health) and 21 Vitat spaces in our pharmacies, that offer services such as checking blood pressure and blood sugar, applying vaccines and medications, as well as doing tests and providing digital teleconsultation services.

Community

DOA (Donate) project - in the test phase with some NGOs and distribution centers, DOA is an online platform for the donation of hygiene products in our stock that may still be used. Since the start of the project, we have donated products worth R$ 5 million

Unidos pela Vacina Movement - RD’s support benefited 98 municipalities during the year, with donations of equipment and PPE worth almost R$ 5 million.